Refund & Return Policy
Effective Date: September 18, 2025
At High Altitude, we value our customers and the integrity of our wholesale business. To ensure clarity and consistency, we maintain a strict No Refund / No Return Policy. Please read this policy carefully before placing your order.
🚫 No Refunds or Returns
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All sales are final. Once an order has been processed and shipped, it cannot be canceled, refunded, or returned.
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We do not issue refunds for:
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Change of mind
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Ordering the wrong item
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Accidental purchases
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Dissatisfaction with product selection
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No exchanges are allowed.
📦 Defective or Damaged Products
Although we do not accept returns, we do make exceptions for items that arrive defective or damaged.
If you receive a defective or damaged product:
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Notify us within 48 hours of delivery.
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Send an email to info@highaltitudewholesale.com with:
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Your order number
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Clear photos of the defective/damaged product and packaging
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After review, we may, at our sole discretion, provide one of the following remedies:
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A replacement product
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Store credit equal to the value of the defective/damaged item
Important:
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Claims submitted after 48 hours will not be honored.
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Shipping fees are non-refundable.
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High Altitude reserves the right to deny claims that do not meet requirements.
✅ Your Responsibility
By purchasing from highaltitude.us, you agree to:
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Review your order carefully before checkout.
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Ensure your shipping details are accurate.
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Accept this No Refund / No Return Policy as binding.
Contact Us
If you believe you received a defective or damaged item, contact us immediately:
High Altitude
6116 Westline Dr
Houston, TX 77036
📧 Email: info@highaltitudewholesale.com
📞 Phone: 951-464-0495
⚠️ Important Notice: By placing an order with High Altitude, you confirm that you have read, understood, and agreed to this Refund & Return Policy in full.